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Refund and Returns Policy

Your Board Profile > Refund and Returns Policy

Website: https://yourboardprofile.in/
Email: amit@dramitnagpal.com
Last Updated: Feb 1, 2026

1. INTRODUCTION

This Return, Refund, and Cancellation Policy explains the terms under which refunds, returns, replacements, or cancellations may be granted for purchases made on Your Board Profile (“Website”, “Platform”, “We”, “Us”, “Our”).

By purchasing any product, membership, or service from this Website, you agree to this Policy.

2. LEGAL COMPLIANCE

This policy follows:

India Laws

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Information Technology Act, 2000

Global Best Practice

  • Digital product non-returnable standard

  • Subscription billing transparency standard

3. GENERAL POLICY PRINCIPLES

We aim to provide high-quality digital and knowledge-based products.
Due to the nature of digital delivery and instant access services, refund eligibility is limited.

4. DIGITAL PRODUCTS (EBOOKS, DOWNLOADS, DIGITAL CONTENT)

4.1 Refund Eligibility

Digital products are generally non-refundable once:

  • Download link is delivered

  • Product is accessed

  • Product is viewed or downloaded

This is because digital products cannot be “returned”.

4.2 Exceptions (Refund May Be Considered If)

  • Duplicate payment made

  • File is technically corrupted and cannot be accessed

  • Product not delivered due to system error

  • Legal requirement under applicable law

4.3 Refund Request Time Limit

Must be requested within 48 hours of purchase.

5. MEMBERSHIPS / SUBSCRIPTIONS

5.1 Membership Refund Policy

Membership fees are generally:

❌ Non-refundable once activated
❌ Non-refundable for partial usage period

5.2 Subscription Cancellation

You may cancel future renewals anytime before next billing cycle.

Access remains valid until current billing period ends.

5.3 Failed Auto-Renewal

If payment fails:

  • Membership access may be paused

  • Access restored after successful payment

6. PHYSICAL PRODUCTS (IF APPLICABLE – BOOKS, MATERIALS)

6.1 Eligible for Return or Replacement Only If:

  • Product damaged during shipping

  • Wrong product delivered

  • Manufacturing defect

6.2 Not Eligible If:

  • Customer changed mind

  • Minor packaging damage only

  • Product used or damaged after delivery

6.3 Return Request Timeline

Must be reported within 48 hours of delivery with proof photos.

7. ORDER CANCELLATION POLICY

7.1 Digital Products

Cannot be cancelled after delivery.

7.2 Physical Products (If Applicable)

Can be cancelled only before dispatch.

7.3 Memberships

Can be cancelled only for future billing cycles.

8. REFUND PROCESS

If approved:

Refunds are processed within:

5 – 10 Business Days

Mode:

  • Original payment method
    OR

  • Store credit (if mutually agreed)

9. NON-REFUNDABLE SITUATIONS

No refund if:

  • Product downloaded successfully

  • Membership benefits accessed

  • User changed mind

  • Lack of technical knowledge

  • Failure to read product description

  • Temporary server or internet issues on user side

10. CHARGEBACK POLICY

Before raising payment disputes or chargebacks, users must contact support.

Fraudulent chargebacks may lead to:

  • Account suspension

  • Permanent platform ban

  • Legal action (if applicable)

11. TAX REFUND RULES

If refund issued:

GST or applicable tax refunded only if transaction reversed as per law.

12. FORCE MAJEURE

Refund delays may occur due to:

  • Banking delays

  • Payment gateway downtime

  • Government restrictions

  • Natural disasters

13. INTERNATIONAL PURCHASES

Refunds processed in original currency equivalent where possible.
Currency conversion differences may apply.

14. DISPUTE RESOLUTION

All disputes subject to:

Indian Jurisdiction and Applicable Laws

15. HOW TO REQUEST REFUND OR RETURN

Email:

📧 amit@dramitnagpal.com

Include:

  • Order ID

  • Product Name

  • Payment Proof

  • Reason for request

  • Screenshots (if technical issue)

16. ABUSE OF REFUND POLICY

We reserve right to refuse refunds if:

  • Repeated refund misuse

  • Suspicious transaction behavior

  • Policy exploitation

17. POLICY UPDATES

We may update this policy anytime.
Updated version will be posted on website.

18. CONTACT INFORMATION

📧 amit@dramitnagpal.com
🌐 https://yourboardprofile.in/

19. ACCEPTANCE

By purchasing from this Website, you agree to this Refund Policy.